“Skin color, gender, and age differences are proxies for cognitive diversity.” Why does diversity matter? Does your skin color make you a more productive employee or better corporate board member? Does your gender make you a wiser government official? And why should we care about having...

I was once hired from the outside to be the CEO of a company needing a radical turnaround.Revenue and earnings needed to be restated. Massive lawsuits had flown in. Our stock price had crashed. Customers and key employees began to bolt. Managers were pointing at...

  Inspiring By Bob Vanourek Many managers believe you can motivate people with high-energy pep talks and monetary incentives. I’ve learned you can’t motivate people for more than short periods with these techniques. People can only motivate themselves when they are inspired to do something extraordinary. Inspiring people begins...

By Bob Vanourek image credit iStock In our research for Triple Crown Leadership, Gregg and I researched 61 organizations in 11 countries. Our purpose was to find what these exemplary organizations were doing that made such a difference. Our interviewees included Cisco, eBay, GE, Google, Habitat for...

Communicating By Bob Vanourek image credit iStock   Your communications are critical to building relationships. Effective communication depends on: ·      What you say and write, ·      What you are observed doing, ·      Your non-verbal communication, ·      How often you communicate, and ·      How actively you listen.   Obviously, if you say one thing and do...